Webinar: Customer Experience for the New Normal
**Please note, this webinar will take place using the Zoom. Please be sure to have Zoom downloaded on your computer or mobile device prior to the meeting.**
The Chamber is hosting a webinar in partnership with the Small Business Development Center (SBDC) at El Camino College. We welcome Deborah Goldfarb's discussion on Customer Experience for the New Normal.
The discussion will include the following topics:
- What is Customer Experience (CX)
- Key elements of CX
- CX's digital transformation
- CX vs. Brand
- Customer service and CX
- What is Net Promoter Score (NPS)
- Re-imagining CX post COVID-19
Date and Time
Tuesday Sep 15, 2020
3:00 PM - 4:30 PM PDT
The meeting will begin promptly at 3 pm.
Location
A Zoom link will be provided prior to the webinar.
Fees/Admission
Complimentary | registration is required
Contact Information
Nick Lara
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